Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about shopping with Claré Living
📦 Orders & Shipping
❓ How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery times are 7–15 business days for standard shipping and 5–10 business days for express shipping (where available).
❓ Do you ship internationally?
Yes! We ship to select international destinations. Please note that customs duties and taxes may apply and are the responsibility of the customer.
❓ How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
❓ Can I change or cancel my order?
We process orders quickly! If you need to make a change, please contact us within 24 hours of placing your order at [your support email] and we'll do our best to help.
🔄 Returns & Refunds
❓ What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please refer to our Return & Refund Policy for full details.
❓ How do I start a return?
Simply email us at [your support email] with your order number and reason for return. Our team will guide you through the process.
❓ When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.
💳 Payments
❓ What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout including Shop Pay, Apple Pay, and Google Pay.
❓ Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-leading encryption and security standards to protect your payment information.
🏠 Products
❓ Are your products high quality?
Yes! Every product in the Claré Living collection is carefully curated and quality-checked before being listed in our store. We only offer products that meet our standards for both aesthetics and functionality.
❓ Do your products come with a warranty?
Warranty terms vary by product. Please check the individual product page for warranty information, or contact us for more details.
💬 Still Have Questions?
We're here to help! Reach out to our friendly support team and we'll get back to you as soon as possible.
📧 Email: moumon95@gmail.com
Thank you for shopping with Claré Living — we appreciate your trust in us! ❤️